Help centre
Product answers are from Lo-Chlor’s own guidance. Anything else: call 0431 875 305 or email info@hottubshop.au.
About the shop
When can I order?
We are setting up our first stock with Lo-Chlor. Prices are on every product page and your cart is kept on this device. Leave your email and we will tell you the day orders open.
Where do orders ship from?
From Perth, within Australia. Purify, the sanitiser, goes by road only; everything else can also go by express air.
Who makes the products?
Lo-Chlor Chemicals, an Australian company. Iluka Sea Minerals is their spa and hot tub range; Waterline Wonder, Shimmer 'N' Seal, Cover Care and Robotic Rinse are from their Finishing Touch range.
Is Hot Tub Shop part of Ice Bath Shop?
Yes. The same team runs Ice Bath Shop and Sauna Shop, and one account works on all three.
Who do I ask about a product?
Us, by phone or email (see Contact). Lo-Chlor's technical help desk is also on 1800 647 665.
Dosing and routine
How much do I add for my spa?
Every regular dose on Lo-Chlor's chart is a fixed amount per 1,000 litres. Put your spa's litres into the dosing calculator on the care routine page and it works out each one.
What do I add, and how often?
Purify daily or after each use; Bliss and Seachange weekly; Brilliance and Eliminate monthly; Purge every three months and before you drain. Elevate, Descend and Hardup only as a test shows they are needed, and Sudsaway only when there is foam.
What should my water read?
pH 7.2 to 7.6; Total alkalinity 125 to 150 ppm; Calcium hardness 200 to 275 ppm (concrete and tiled spas); 175 to 225 ppm (other surfaces).
Which do I adjust first?
Total alkalinity, then pH. Test before adding Elevate or Descend, and add no more than 25 grams of Descend per 1,000 litres at a time.
Anything to know while dosing?
Keep the pump running, add chemicals to water and never water to chemicals, and leave the cover off for 30 minutes afterwards. 10 grams is one rounded teaspoon; 30 grams is one tablespoon.
How soon can we get back in after Eliminate?
Lo-Chlor says the spa can be used 15 minutes after dosing.
We have had a lot of people in the spa. Anything extra?
Lo-Chlor recommends an extra dose of Seachange and of Eliminate after a heavy bather load.
When do I clean the pipes?
Purge every 12 weeks with normal use, every 6 weeks with heavy use, and always before draining.
Ingredients
What is Seachange made from?
Chitosan, from crushed crab, prawn and lobster shells. Keep this in mind if anyone who uses the spa has a shellfish allergy.
Where do the minerals in Bliss come from?
We have sourced the natural minerals from the pristine waters of the Great Australian Bight on the beautiful Eyre Peninsula and they are produced without any chemical processes.
What does Iluka mean?
ILUKA is an aboriginal word meaning "NEAR THE SEA" and the feeling of being in a sea-like environment is precisely the one we all seek to experience when we relax in our spas or hot tubs.